30-Day Return & Exchange Policy
Your happiness is our priority, and we are devoted to making you feel comfortable and confident when shopping at Kamoni, that’s why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition from the date of their receipt.
How to Return
Steps are easy to follow:
Apply return/ refund by ticket.
Product confirmed to meet 30 day return policy, we will provide return or refund instructions.
Mail out the package and provide tracking number to Kamoni.
Received your package & process your refund within 3 business days.
How to Exchange
Steps are easy to follow:
Apply return/ refund by ticket.
Product confirmed to meet 30 day return policy, we will provide return or refund instructions.
Mail out the package and provide tracking number to Kamoni.
Received your package & arrange exchange.
Return & Exchange Conditions
Except for any products designated on the Site as non-returnable, we will accept returns of unworn, unwashed items in new condition with the original tags and hygienic liners attached within 30 days of their delivery date.
1. Please note that we don't accept returns after the 30 day time frame. If an item is sent back after the 30 day window, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
2. Our swimwear comes with a removable hygiene liner to ensure your safety - return items cannot be accepted if the liner is removed. Please try on your items over your underwear without removing the hygiene liner. ( Items that are not returned in their original condition will have an additional $8 damage/cleaning fee deducted from the refund total.)
3. Remember to take extra care to pack your return package properly so they don't get damaged on the way - we are not responsible for any returns until they reach our return address. Please also make sure to get proof of postage for reference in case you need to check the status with the carrier before it reaches us.
4. We currently are unable to offer a free returns service, so return shipping must be made at your own cost. To ensure a successful return, please return using a standard shipping service that provides tracking.
5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
6. Items returned without authorization will not be accepted.
Note:
1. Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
2. Products with FLASH SALE tags and FINAL SALE tags cannot be returned or exchanged.
3. Products in the MYSTERY BOX cannot be returned or exchanged.
Refunds
Returns will be processed within 5 days upon receipt of your package. The refund will be issued to your original payment account and cannot be returned to alternate cards or different forms of payment.
Note: Customers who enjoyed free shipping on their orders, the shipping charge will be deducted from refund.
Kamoni will compensate customer $8 as the return shipping fee under the following circumstances:
Note: The $8 return shipping fee will be compensated in the form of an exclusive coupon code.
1. Customer received the wrong item.
2. The item is broken, defective. (For broken or defective items, customers must contact Kamoni within 48 hours of receiving their order.)
To start a return or exchange,click here to contact our customer service.
